On Point Leads
Last Updated: July 9, 2026Service
On Point Leads Website & Discord Bot
Platforms
Web, Discord, Stripe
Operator
On Point Leads
Effective Date
July 9, 2026
On Point Leads ("we," "us," or "our") operates a website and Discord bot that provides internet lead generation services, order processing, and payment workflow automation for insurance agents. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, Discord bot, or related services (collectively, the "Service").
By accessing our website, using our lead request forms, interacting with our Discord bot, or completing a Stripe checkout, you consent to the data practices described in this Privacy Policy.
Important: This Privacy Policy should be read alongside our Terms of Service, which governs your use of the Service.
When you submit a lead request form, create an account, or interact with our Service, we collect the following types of information:
| Category | Examples | Purpose |
|---|---|---|
| Identity & Contact | Full name, email address, phone number | Account creation, communication, order processing |
| Professional Details | Agency name, NPN number, license number, resident state | Verification, lead distribution, compliance |
| Business Configuration | Licensed states, lead type preferences, weekly budget | Campaign setup, lead targeting, billing calculation |
| CRM Information | GoHighLevel subaccount name, A2P approval status | CRM integration, SMS compliance verification |
| Payment Information | Stripe customer ID, subscription ID (no card details) | Billing, recurring payments, subscription management |
| Communications | Notes, special requests, support messages | Order fulfillment, customer service |
When you visit our website or interact with our Discord bot, we automatically collect certain technical information:
Our Discord bot processes the following Discord user data when staff interact with order threads:
Each Stripe payment creates a dedicated Discord forum thread. The following data is stored both in Discord and in our internal database:
Discord user data is processed in accordance with Discord's Privacy Policy. We only access Discord data that is necessary for order processing and workflow management. We do not access private messages, voice channels, or data unrelated to the order processing function.
When you complete a Stripe checkout, we receive and store the following payment-related data:
Important: We do not store, process, or transmit payment card numbers, bank account numbers, CVV codes, or any other sensitive payment credentials. All payment card data is handled exclusively by Stripe, which is certified as a PCI DSS Level 1 service provider.
Stripe is the payment processor for all transactions on our Service. Stripe's handling of your payment data is governed by Stripe's Privacy Policy and Terms of Service. We recommend reviewing Stripe's policies to understand how your payment information is handled.
Depending on your jurisdiction, we process your personal information under the following legal bases:
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, these legal bases are defined under the General Data Protection Regulation (GDPR). For users in California, these practices are described in relation to the California Consumer Privacy Act (CCPA) in Section 12.
Our Service integrates with several third-party platforms. Each has its own privacy policy governing how they handle data:
We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.
We retain your personal information for as long as your account is active or as necessary to provide the Service. After account termination, we retain data for the following periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Lead request records | Indefinite | Audit trail, compliance, dispute resolution |
| Payment records (Stripe IDs) | Indefinite | Billing history, tax compliance |
| Discord order data | Indefinite | Audit trail, staff performance tracking |
| Lead purchase records | Indefinite | Transaction history, profit-sharing tracking |
| Email communications | 3 years | Customer service, compliance |
| Authentication logs | 1 year | Security, fraud prevention |
Discord threads created by the bot are subject to Discord's own retention policies. However, we retain metadata about each order (including staff assignments, timestamps, and status changes) in our internal database indefinitely, even if the Discord thread is deleted or archived.
You may request deletion of your personal data at any time. We will process deletion requests in accordance with applicable law, noting that certain data may be retained for legal, compliance, or audit purposes even after a deletion request.
We implement reasonable technical and organizational measures to protect your personal information, including:
Important: No method of transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of your own accounts, passwords, and Discord credentials.
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the GDPR, including the right to lodge a complaint with your local data protection authority. You may exercise these rights by contacting us through the information in Section 16.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
To exercise any of these rights, contact us using the information in Section 16.
Our Service is intended for licensed insurance professionals and is not directed to children. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your jurisdiction.
By using our Service, you consent to the transfer of your information to the United States and other countries where our service providers (Stripe, Discord, Base44, Resend) operate. We take reasonable steps to ensure that your data is protected in accordance with this Privacy Policy and applicable law.
For users in the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) for international data transfers where required.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Service features. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
Notice: If we make material changes to how we process personal data, we will provide notice via email or prominent notice on our website before the changes take effect, where required by law.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
On Point Leads
Discord: Contact via the On Point Leads Discord server
Email: Contact through the On Point Leads website
Website: On Point Leads
For privacy-related requests (access, deletion, correction, or opt-out), please include "Privacy Request" in your subject line and provide sufficient information to identify your account.
We will make reasonable efforts to respond to all privacy requests within thirty (30) days of receipt.